Terms And Conditions

These Terms and Conditions Agreement govern the use of the Spaza Eats food and
grocery delivery service provided by Spaza Eats to users. By accessing or using the
Service, you agree to be bound by these Terms and Conditions. If you do not agree
with any part of these terms, please do not use the Service.


1. Service Description


1.1 Spaza Eats is an online platform that connects Users with local restaurants,
grocery stores, and other food providers ("Merchants") for the delivery of food and
grocery items.


1.2 Spaza Eats acts as an intermediary between Users and Merchants. The
Company does not prepare or sell any food or grocery items and does not guarantee
the quality, safety, or accuracy of the products provided by the Merchants.

2. User Responsibilities


2.1 You agree to provide accurate and complete information during the registration
process and to keep your account information up to date.


2.2 You are responsible for maintaining the confidentiality of your account and
password and for restricting access to your account. You agree to accept
responsibility for all activities that occur under your account.


2.3 You agree to use the Service for lawful purposes only and to comply with all
applicable laws and regulations while using the Service.


2.4 You acknowledge that the Company may collect and use your personal
information as described in the Privacy Policy.

3. Ordering and Delivery


3.1 Users can place orders through the Spaza Eats website or mobile application.


3.2 The Company reserves the right to refuse any order for any reason.


3.3 Delivery times provided by the Company are estimates and may vary due to
traffic, weather conditions, or other unforeseen circumstances.

 

3.4 Users are responsible for providing accurate delivery addresses and contact
information. If you provide incorrect information, resulting in unsuccessful delivery,
you may be charged a redelivery fee.


3.5 Users are responsible for inspecting the delivered items upon receipt. If there are
any issues or discrepancies with the order, Users should contact Customer Support
within a reasonable time period.

 

4. Pricing and Payments


4.1 Prices for food and grocery items listed on Spaza Eats are set by the Merchants.
The Company reserves the right to modify the prices displayed on the Service at any
time.


4.2 Users are responsible for paying the total amount due for each order, including
the cost of the items, applicable taxes, delivery fees, and any other applicable
charges.


4.3 Payments can be made using the payment methods accepted by Spaza Eats,
such as credit cards, debit cards, or digital wallets. By providing payment
information, you represent that you are authorized to use the chosen payment
method.


4.4 The Company may use third-party payment processors to handle payment
transactions. The processing of payments will be subject to the terms, conditions,
and privacy policies of those processors.

5. Cancellations and Refunds


5.1 Users may cancel an order before it has been accepted by the Merchant. After
the order has been accepted, cancellation requests are subject to Merchant and
Company policies.


5.2 Refunds for cancelled orders or unsatisfactory items will be processed from 3-14
days and the payment will reflect on your Spaza Eats customer wallet.


6. Intellectual Property


6.1 All intellectual property rights related to the Service, including trademarks, logos,
software, and content, are owned by the Company or its licensors. Users are
prohibited from using, copying, or distributing any part of the Service without prior
written


7. Gambling, Betting and Advertising 

 

7.1. Eligibility:

  • You must be at least 18 years old to use the Spaza Eats platform for the following purposes: Liquor, Gambling and Betting
  • If you are under 18 years old, you may only use the app with the involvement and consent of a guardian who is over 18 years old.
  • We offer services that are specifically designed for users who are 18 years and older, and these services are not available to users under 18.

7.2. Guardian Involvement:

  • If you are under 18 years old and wish to use the platform for purposes such as Liquor, Gambling, Betting, or Advertising, your parent or legal guardian must supervise and approve your use of these specific services.
  • Guardians are responsible for ensuring that the use of these services by minors complies with all applicable laws and regulations.

7.3. Age Verification:

  • Spaza Eats reserves the right to verify the age of users, especially for those engaging in activities related to Liquor, Gambling, Betting, or Advertising.
  • Users may be required to provide proof of age upon request. Falsifying your age is strictly prohibited.

7.4. Responsibility of Guardians:

  • Guardians must actively monitor and supervise the activities of minors while using the Spaza Eats platform.
  • It is the responsibility of guardians to ensure that minors do not access or engage in age-restricted content or services on our platform.

7.5. Reporting Violations:

  • If you come across any user who is under 18 and using the platform for purposes that require an age limit of 18 or older, please report this violation immediately to our support team.
  • We take these matters seriously and will take appropriate action against violators.

7.6. Termination of Accounts:

  • Spaza Eats reserves the right to suspend or terminate the accounts of users who violate these age restrictions or any other terms and conditions outlined herein.

7.7. Legal Compliance:

  • All users, including guardians and individuals over 18, must comply with all applicable laws and regulations when using the Spaza Eats platform.

8.8. Changes to Terms and Conditions:

  • Spaza Eats may update these terms and conditions from time to time. It is your responsibility to review them periodically for any changes.