Privacy Policy for Spaza Eats
At Spaza Eats, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our food and grocery delivery services. By using Spaza Eats, you consent to the practices described in this Privacy Policy.
Information We Collect
1.1 Personal Information: When you create an account with Spaza Eats, we collect personal information such as your name, email address, phone number, and delivery address. This information is necessary for us to provide our services to you.
1.2 Order Information: When you place an order through our platform, we collect information related to your order, including the items you order, the payment method used, and the delivery instructions.
1.3 Location Information: To facilitate the delivery process, we may collect your precise location information when you use our mobile app or website. You can choose to allow or deny access to this information through your device settings.
1.4 Usage Information: We collect information about your interactions with our platform, such as the pages you visit, the features you use, and the actions you take. This information helps us improve our services and personalize your experience.
1.5 Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your browsing activities. These technologies help us enhance your user experience, remember user preferences and settings, determine the popularity of content, deliver and measure the effectiveness of advertising campaigns, analyze site traffic and trends, and generally understand the online behaviors and interests of people who interact with our services. For more details about our use of cookies and similar technologies, please refer to our separate Cookie Notice.
How We Use Your Information
2.1 Providing Services: We use your personal information to process and deliver your orders, communicate with you regarding your orders, and provide customer support.
2.2 Improving Our Services: We analyze the usage information to understand how our platform is used, identify trends, and improve the user experience. This includes personalizing content, features, and advertisements based on your preferences.
2.3 Customer Support: We may use your information to respond to your inquiries, troubleshoot issues, and address your concerns.
2.4 Marketing and Communication: With your consent, we may send you promotional emails, newsletters, or other communications about our services, discounts, or special offers. You can opt out of receiving such communications at any time.
2.5 Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes and to protect our rights, privacy, safety, or property.
Information Sharing and Disclosure
3.1 Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, delivery partners, and customer support providers. These service providers are obligated to protect your information and only use it to perform the services on our behalf.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of our company assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide choices regarding your information.
3.3 Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe that such disclosure is necessary to protect our rights, privacy, safety, or property.
Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
5.1 Account Information: You can review and update your account information by accessing your profile settings within the Spaza Eats app or website.
5.2 Communication Preferences: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.
6. Cookies and third-party technologies:
Spazaeats and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and Spazaeats’ Cookie Notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Spazaeats uses cookies and similar technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.
